Your Hair Extensions Arrived—Do This Before Opening Them

Your package has arrived. The lighting is perfect. Your phone is ready for the transformation video. But before you release your new hair from every seal, net, band and protective tie—pause. A careful five-minute inspection can protect your return eligibility and prevent you from committing to the wrong shade, length or product.

Step 1: Confirm the Product Label

Before opening the sealed packaging, verify:

• Collection name
• Product type
• Shade number
• Shade name
• Length
• Texture
• Quantity
• Extension method

Blonde shades, rooted colors and dimensional blends can appear similar at first glance. Check the actual label rather than relying on your memory of the product photograph.

Step 2: Inspect the Package

Look for:

• Shipping damage
• Moisture
• Broken seals
• An incorrect label
• Missing components
• Visible product concerns

Photograph the package immediately when something appears incorrect.

Step 3: Check the Shade in Natural Light

Indoor lighting can be dramatic—and occasionally dishonest. Examine the hair near a window in indirect natural daylight. Match the extensions primarily to the mid-lengths and ends of your hair, because those are the sections that will blend directly with the extensions.

Morado recommends matching shades to the ends rather than the roots and offers a shop-by-shade page and human hair color ring for more accurate comparisons.

Explore Morado Shades

Shop the Morado Human Hair Color Ring

Step 4: Use the Tester Piece

When the collection includes a tester piece or visible inspection area, use it before disturbing the full set. Hold the tester beneath your natural layers where the extensions will actually sit.

Do not balance it on top of your head like a tiny extension hat. That placement is charming but scientifically unhelpful.

Step 5: Confirm the Length

Hold the unopened hair near the approximate installation point and observe where it falls.

Remember:

• Height affects the final appearance.
• Waves and curls look shorter.
• Professional layering can soften the result.
• Dramatic length changes may require more hair.

Step 6: Read the Return and Exchange Policy

Morado’s current policy allows eligible hair extensions to be returned or exchanged within 90 days of delivery when they remain unopened, unworn, unaltered and in their original packaging with the security seal intact.

Read the Current Return and Exchange Policy

Step 7: Do Not “Try Just One Little Curl”

We know. The curling iron is right there. Resist.

Do not:

• Remove the security seal
• Wash the extensions
• Apply products
• Cut or layer the hair
• Color or tone it
• Heat-style it
• Install or wear it

Opening, wearing or altering the product may make it ineligible for return or exchange under the current policy.
Confirm first. Style second. Twirl dramatically third.

Step 8: Contact Morado Before Proceeding

When the shade, length, quantity or product appears incorrect, leave the set sealed and send:

• Your order number
• Photographs in natural light
• A photograph of the product label
• Front, side and back photographs of your hair
• A brief description of the concern

Contact Morado Customer Care

A careful inspection may be less exciting than immediately installing your new hair—but it is considerably more exciting than discovering you needed a different shade after removing every seal.

Frequently Asked Questions

Q. Can I open my extensions and still return them?
Under Morado’s current policy, eligible extensions must remain unopened, unworn and unaltered, with the original packaging and security seal intact.

Q. How should I check the color?
Compare the visible hair or tester piece with the mid-lengths and ends of your natural hair in indirect natural daylight.

Q. What should I do when the shade or length appears wrong?
Do not open or alter the set. Contact Morado with your order number, natural-light photographs and a photograph of the product label.